Our Protime Premium tools are available via the internet browser, but just closing the browser at the end of the day is not enough. Sometimes problems occur afterwards because you open a new active session over an incorrectly closed session. If one of the following problems occurs, you should reset the connection to the Protime Premium environment:

  • The Y and/or Z drive have disappeared.
  • A black screen appears after clicking on a Protime Premium module.
  • The bar at the bottom with the active Protime Premium modules and export/import/copy button has disappeared.

Resetting the connection means closing the Protime Premium environment correctly (logging out) and opening it again (logging in).

We recommend always logging out in the manner described below instead of simply closing the browser. This way, the above mentioned problems will not occur anymore.

More info