When leaders discuss employee wellbeing, I frequently hear them ask why, if more resource is being invested in wellness programmes, do they not yield the outcomes organisations expect to see?

It’s a reasonable question. Despite increased investment, last year poor employee mental and physical health cost UK employers £51 billion, according to research from Deloitte. With 63% of respondents experiencing at least one characteristic of burnout.

This comes at a time when research from global HR consulting firm McKinsey estimates that improving UK employee wellbeing could boost the UK economy between £130-170  billion per year.  The equivalent of  £4,000 to £12,000 per employee.

To add to the eyewatering financial cost, employers are losing out in terms of employee, performance, productivity, and retention.  Over half of workers quit a new job within the first six months citing unrealistically, heavy workloads.

Strategien gegen Überstunden und Personalmangel

As experts in time and attendance management, we commissioned independent research to find out the underlying factors that prevent wellness programmes from improving employee wellbeing.

I’d encourage anyone tasked with improving wellbeing to read the report in detail. Our research findings provide data-led insights for leaders who want to understand what is causing the return-on-investment gap. 

In summary, the research shows that while employers and employees both value wellbeing and understand how it links to employee performance and productivity there is a disconnect between how employers currently approach wellbeing, and the support employees need. 

What the numbers tell us are that every week, four in ten workers (41%) suffer from the inability to control work-life boundaries.

While employees try to take responsibility for minimising work-related stress, two thirds (67%) don’t feel they are in control of enforcing the work-life boundaries that would allow them to switch off at the end of the working day.

Over half would like their company to ensure workloads and deadline expectations are manageable. A quarter think poor wellbeing is the result of poor job design and people management

In other words, trying to improve wellbeing without addressing poor workload management and unrealistic manager expectations is like driving a car with the hand brake on.

Likewise, expecting employees to manage workload issues without fixing them at a systemic level clearly isn’t working.

Based on this insight, what can HR leaders do to help employees maintain effective work-life boundaries?

💪 Five actions to ensure workload management supports employee wellbeing

1. Help leaders understand that effective workload management is critical to staff wellbeing.  

Unless organisations get this right, stress created by poor work management will undermine other wellbeing initiatives. Organisations cannot achieve effective workload management without the right tools to understand, predict and manage when unrealistic deadlines and unmanageable workloads.

2. Undertake a systemic review to identify factors that undermine work-life boundaries.  

Employees cannot address the factors that undermine wellbeing by themselves.  This needs to be approached as a joint enterprise with input from managers, teams and employees but as an organisational initiative.  Review whether culture, policy, job design, performance management systems and key performance indicators, undermine or support an work-life boundaries.

3. Make evidence-based decisions

Productivity tools enable employees and managers to have a constructive conversation about time, tasks, work, and deadlines. From a business perspective they allow organisations to spot bad practice and opportunities for greater efficiency.

4. Equip managers to support employers to set and maintain work-life boundaries.   

Staff are more likely to engage with solutions they can influence. Develop manager facilitation skills to ask team members for feedback on what a realistic workload look like, what undermines work life balance, and what they can do as a team to collectively manage work-life boundaries. Mangers also need to understand their role in actively supporting employees in switching off at the end of the workday.

5. Ensure leaders lead by example. 

Nothing undermines policy faster than leaders who say one thing and then behave differently. For employees to trust they have their managers full support to switch off at the end of the day, they first need to see leaders model work-life boundaries. That means being loud and proud about setting them and sticking to them.

6. Devise a communication plan to promote the organisation’s new approach to wellbeing.  

Take time to explain what the organisations is doing to manage workload and how this drives benefit from other wellbeing perks such as gym access or flexing working hours. Don’t rely on a single launch or promotion event. Devise a schedule to reiterate the message throughout the year around specific occasions. As well as reinforcing key messages its helpful for to include mini case studies based on employee and manager experience to highlight the impact of your new approach and to share best practice with managers.

Conclusion work life balance boundary gap

Conclusion

Employee wellbeing initiatives often fail to deliver expected outcomes because they are treated in isolation from daily business. To drive sustainable results wellbeing must be integrated throughout the organisation.  Embedded in its culture, leadership, and people management practices.

Market research: Productivity killers in the UK
Work life boundary gap: market research results 2024
Written by: Isabelle Fassin
International Field Marketeer