Payroll Processing by Mohammed Agdour, Gerresheimer Momignies

Mohammed Agdour joined the company in 2003 as an industrial engineer to head up a production project, but from 2004 onwards he also took charge of HR. In 2006, he looked for a new time management partner and consulted several potential suppliers. What were the determining factors in Protime's favour? First of all, the user-friendliness of the system, which is relatively unique on the market. Next, the very positive feedback gathered from other companies using the Protime system.

Moreover, the Protime project manager worked very closely with the HR department of Gerresheimer Momignies. By listening and observing carefully, he tried to understand how the HR department was working and, in this way, analysed the needs and operating methods of the company. He brought in ideas, always presenting the advantages and disadvantages, to help make a choice that fulfilled the department's expectations and was in line with the corporate philosophy. This gave Mohammed Agdour a long-term view.

Positive feedback!

For the management, Protime's contribution was immediately positive: there was a workforce-saving of four people. The reporting and automation part of the tool – automatic processing of overtime with special meters, etc. – also generated positive feedback from the trade union delegation. Human errors on the payslips were greatly reduced thanks to various automated functions.

Ideal supervision and training before, during and after commissioning of the system

The Protime project manager carried out a very realistic pre-analysis of the
needs of Gerresheimer Momignies and the service didn't stop there. For example, Mohammed Agdour and his colleagues took part in several training sessions before implementation. Each configuration operation could therefore be understood before being reproduced autonomously in the future. Once the system was implemented at Gerresheimer Momignies, a Protime consultant came to supervise for 3 days how the tool was being used. And, above all, to optimise the use of Protime.

These days, staff have a good command of the tool at Gerresheimer Momignies but access to the Protime Support Desk is still invaluable, not only in the event of any concern arising but also to help deal with new needs that always crop up in a company that's constantly changing. The Protime Support Desk is very efficient both in resolving a technical concern and in turning to a Protime optimisation that Gerresheimer Momignies doesn't yet know about. The Protime Support Desk's reaction and assistance times are very fast due, among other things, to remote control of the system. In general, all questions are dealt with within 24 hours. Over the course of time, Mohammed Agdour tells us, the team has got to know the technicians who help us, in this way, to adapt the system to our fast-evolving everyday working environment.

• Case study Gerresheimer